The “A Ubisoft service is currently unavailable” error is displayed by Uplay when trying to launch a Ubisoft. Uplay is used to manage digital distribution, DRM, multiplayer, and communications for Ubisoft games and it’s a vital part of each Ubisoft game. The error appears when trying to launch a game or to log in to Uplay on your computer.
Luckily enough, many users posted the methods they used to resolve A Ubisoft Service Is Currently Unavailable on their computers. We have provided step-by-step instructions for these methods so make sure you follow them carefully and, hopefully, resolve the issue at hand!
What Causes the “A Ubisoft Service Is Currently Unavailable” Error on Windows?
There are quite a few different causes that can be attributed to this problem and we highly suggest you check out the list we have prepared below. Pinpointing the correct can help you choose the proper troubleshooting method more quickly. Good luck!
- Time and date are set incorrectly – You need to make sure that time and date settings are properly configured on your computer. Almost all online services rely on time and date to be set up properly. See if this resolves the problem.
- A broken process is running – There is a weird name executable in ProgramData which runs each time the game starts. Ending it may resolve the issue as it has for many users!
- Hamachi – Users who have Hamachi installed on their computer reported that the problem ceased to appear as soon as they uninstalled Hamachi.
- IPv6 – It appears the problem only appears if the IPv6 protocol is used to connect. Switching over to IPv4 can resolve the problem easily.
- Network issues – Issues with various network settings on your computer can be resolved in several ways: resetting the host’s file, performing a network reset, or assigning static IP and DNS addresses.
Check the Time and Date on Your Computer
Using Ubisoft and Uplay online services takes for granted that the time and date on your computer is set up correctly. This is a standard used to prevent various security issues and having these settings set up properly is something you must do. Follow the instructions below to set up time and date properly on your PC!
- Open Windows 10 Settings by opening the Start menu and opening the Settings tool by clicking the cog icon at the bottom left corner of the Start menu.
- Alternatively, you can use the Windows key + I key combination to open Settings directly. Click to open the Time & Language section and navigate to the Date & time tab at the left-side navigation menu.
- In the Date & Time tab, make sure that your computer’s date and time are set up correctly. If the time is not correct, you can try turning the Set time automatically option on or off, depending on the current state.
To change the date, under Date, click the dropdown menu button to find the current month in the calendar, and then click the current date. - To change the time, under Time, click the hour, minutes, or seconds that you want to change, and then slide the values until you settle for the one correct according to your time zone.
- When you have finished changing the time settings, click OK.
